Privacy Policy

Website: www.livingwithdisability.org
Organisation: Ability Promotions 2022
Last updated: 11 October 2026

 

1. Introduction

Ability Promotions 2022 (“we”, “us” or “our”) is committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, www.livingwithdisability.org, interact with our content, contact us or otherwise engage with Living with Disability.

We aim to handle all personal information in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using our website, you acknowledge that you have had the opportunity to read this Privacy Policy.

 

2. Who We Are

Living with Disability is a publication providing news, features, personal stories, lifestyle information and resources for people living with disabilities, their families, friends and carers.

The website is operated by Ability Promotions 2022.

For the purposes of data protection law, the organisation responsible for determining how and why your personal information is processed is known as the data controller.

Contact details:

Organisation: Ability Promotions 2022
Website: www.livingwithdisability.org
Email us via our contact page.
Postal address: 10 Station Road, Burgess Hill, West Sussex, RH15 9DQ

 

3. What Information We Collect

Depending on how you interact with our website, we may collect the following types of information:

Information you provide directly

This may include your name, email address, telephone number and any other details you choose to provide when contacting us, submitting an enquiry, providing feedback or contributing content.

Newsletter and marketing information

If we offer newsletters or email updates and you subscribe, we may collect your email address, name and preferences regarding the information you wish to receive.

Personal stories and contributions

If you submit a personal story, article, photograph, testimonial or other content for possible publication, we may collect the information you provide as part of that submission.

Please avoid including confidential or unnecessary personal information about yourself or other people when submitting content.

Technical information

When you visit our website, certain technical information may be collected automatically. This may include your IP address, browser type, device information, operating system, pages visited, referring website and information about how you interact with our website.

The information collected will depend on the website's configuration and the tools and services in use.

Cookies and similar technologies

We may use cookies and similar technologies to help the website function, understand how visitors use our content and, where applicable, support analytics or marketing activities. Further details are provided in our Cookies section below.

 

4. How We Use Your Information

We may use personal information for the following purposes:

• To operate, maintain and improve the Living with Disability website.

• To respond to enquiries, messages and feedback.

• To manage submissions, contributions and requests relating to our publication.

• To communicate with subscribers who have requested newsletters or updates.

• To administer competitions, promotions or events, where applicable.

• To understand how visitors use our website and improve the relevance and accessibility of our content.

• To maintain website security, prevent misuse and troubleshoot technical issues.

• To comply with legal obligations and establish, exercise or defend legal claims where necessary.

We will only use personal information for purposes that are lawful and appropriate to the circumstances in which it was collected.

 

5. Our Lawful Basis for Processing

Under UK data protection law, we must have a lawful basis for processing personal information.

Depending on the circumstances, we may rely on one or more of the following:

Consent: Where you have given permission for a particular use of your information, such as receiving certain marketing communications or accepting non-essential cookies.

Legitimate interests: Where processing is necessary for our legitimate business interests, such as managing enquiries, maintaining our website, improving our publication or protecting our services, provided these interests do not override your rights and freedoms.

Contract: Where processing is necessary to enter into or fulfil an agreement with you.

Legal obligation: Where we need to process information to comply with applicable laws or regulatory requirements.

Where we process information about health or disability, additional protections may apply because this information can constitute special category personal data. We will only process such information where we have identified an appropriate legal basis and, where required, a separate condition under data protection law.

 

6. Sensitive Personal Information

Living with Disability recognises that information relating to a person's health or disability can be particularly sensitive.

If you contact us, submit a personal story or provide information that reveals details about your health or disability, we will take appropriate steps to handle that information carefully and in accordance with applicable data protection requirements.

Where relevant, we will explain how the information may be used, including whether it may be published, and obtain consent or other appropriate permission where required.

Please be aware that information you voluntarily submit for publication may become publicly accessible if it is published on our website or in our associated publications.

We encourage contributors to consider carefully what personal information they wish to share and to ensure that they have permission to provide any personal information relating to other people.

 

7. Personal Stories, Photographs and Published Content

We may receive articles, photographs, interviews, testimonials and personal stories from readers, contributors, organisations or other third parties.

Where content is submitted for potential publication, we may use the associated contact information to communicate with the contributor and manage the submission.

If we intend to publish a contribution, we will handle the content in accordance with the permissions, agreements and legal requirements applicable to that submission.

Published material may include a contributor's name, photograph, personal experiences or other details they have agreed to share.

Once information has been published publicly, it may be viewed, copied or shared by other people. We cannot guarantee that third parties will not reproduce publicly available content.

If you have a question or concern about content you have submitted or that has been published, please contact us using the details provided in this policy.

 

8. Sharing Your Information

We do not sell your personal information to third parties.

We may share personal information where necessary with trusted service providers who help us operate our website and business. These may include website hosting providers, email and newsletter providers, technical support providers, analytics services and other suppliers, where applicable.

Such providers should only process personal information in accordance with appropriate instructions and safeguards where required by law.

We may also disclose personal information where necessary to comply with legal obligations, respond to lawful requests from public authorities, protect our rights or address security concerns.

Where our business or its assets are reorganised, transferred or acquired, personal information may be transferred as part of that process, subject to applicable data protection requirements.

We aim to ensure that personal information is only shared when there is a legitimate reason to do so and appropriate safeguards are in place.

 

9. International Transfers

Some of the third-party services used to operate a website may store or process personal information outside the United Kingdom.

If personal information is transferred internationally, we will take appropriate steps to ensure that the transfer complies with applicable data protection law and that suitable safeguards are in place where required.

Further information about relevant safeguards may be requested using the contact details provided below.

 

10. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including meeting legal, regulatory, accounting or reporting requirements.

Retention periods may vary depending on the type of information and the reason it is held.

For example:

• Enquiry information may be retained for as long as necessary to respond and manage any subsequent correspondence.

• Newsletter subscriber information may be retained while you remain subscribed, subject to applicable requirements.

• Contributor information and publication records may be retained for as long as necessary to manage submissions, maintain publication records and address relevant legal obligations.

• Technical and analytics information may be retained in accordance with the settings and retention policies of the relevant services.

When information is no longer required, we will take appropriate steps to delete it or securely anonymise it.

 

11. How We Protect Your Information

We take reasonable technical and organisational measures to protect personal information against unauthorised access, accidental loss, alteration, disclosure or destruction.

These measures may include access controls, appropriate security procedures and the use of reputable service providers.

However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.

You should take care when sending personal information online and avoid including sensitive details in communications unless they are necessary.

 

12. Cookies and Website Analytics

Our website may use cookies and similar technologies to support essential website functions and, where enabled, measure website performance or provide additional features.

Cookies are small text files stored on your device when you visit certain websites.

Depending on the cookies and services in use, they may help us:

• Ensure the website functions correctly.

• Remember certain preferences.

• Understand how visitors use our pages.

• Measure website performance and improve our content.

• Support marketing or advertising activities, where applicable.

Where required by law, we will ask for your consent before placing non-essential cookies on your device.

You can manage cookies through any cookie preference tool provided on our website and through your browser settings. Disabling certain cookies may affect some website functions.

Further information about the specific cookies used, their purposes and how long they remain on your device should be provided in a separate Cookie Policy or an appropriate cookie notice.

 

13. Email Communications and Marketing

If you subscribe to receive newsletters or other marketing communications from us, we may use your contact details to send you the information you have requested.

Where consent is the basis for sending marketing communications, you can withdraw that consent at any time. You can usually do this by clicking the unsubscribe link included in our emails or by contacting us directly.

We will respect your communication preferences and comply with applicable electronic marketing and data protection laws.

Receiving a response to an enquiry or an essential service-related message is separate from subscribing to marketing communications.

 

14. Your Data Protection Rights

Under UK data protection law, you may have the right to:

• Access: Request a copy of the personal information we hold about you.

• Rectification: Ask us to correct inaccurate or incomplete information.

• Erasure: Ask us to delete your personal information in certain circumstances.

• Restriction: Ask us to restrict how we use your information in certain circumstances.

• Data portability: Request certain personal information in a portable format where the right applies.

• Object: Object to certain types of processing, including processing based on legitimate interests and direct marketing.

• Withdraw consent: Withdraw consent where we rely on it to process your information. This will not affect the lawfulness of processing carried out before withdrawal.

These rights are subject to certain conditions and exemptions under the law.

To exercise a right or ask a question about how your personal information is handled, please contact us using the details in Section 2.

We may need to verify your identity before responding to a request.

 

15. Children's Privacy

Our website is intended to provide information and resources to a broad audience, which may include younger visitors.

We do not knowingly collect personal information from children for purposes that are unlawful or inappropriate. Where information relating to a child is submitted, we will handle it in accordance with applicable data protection requirements.

Parents, guardians and carers who have concerns about personal information relating to a child may contact us for assistance.

 

16. Links to Other Websites

Our website may contain links to external websites, organisations, services or resources.

These third-party websites operate independently and may have their own privacy policies and data collection practices.

We are not responsible for the privacy practices, security or content of external websites. We recommend reviewing the relevant privacy policy before providing personal information to another organisation.

 

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, business practices, technology or legal obligations.

Any updated version will be published on this page, together with a revised “Last updated” date.

We encourage visitors to review this policy periodically to remain informed about how their personal information is handled.

 

18. Contact Us and Complaints

If you have any questions about this Privacy Policy, wish to exercise your data protection rights or have concerns about how your personal information is being used, please contact us:

Ability Promotions 2022
Website: www.livingwithdisability.org
Email us via our contact page.

Postal address: 10 Station Road, Burgess Hill, West Sussex, RH15 9DQ

You also have the right to raise a concern with the UK Information Commissioner's Office (ICO), the UK's independent data protection regulator.

Website: https://ico.org.uk/
Telephone: 0303 123 1113

We encourage you to contact us first where appropriate so that we have an opportunity to address your concerns.

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Club Membership and Subscription Services

 

Living with Disability, operated by Ability Promotions 2022, may offer a subscription-based membership club providing members with access to exclusive content, benefits, services, offers or other membership features.

When you register for a membership, we may collect and process personal information necessary to create and manage your account and provide the services associated with your chosen membership tier.

This information may include:

• Your name and contact details.

• Your email address and membership account details.

• Your chosen membership tier and subscription status.

• Subscription dates, renewal information and payment-related records.

• Your membership preferences and communications with us.

• Information relating to your use of membership benefits and services.

Payment card details may be processed by an authorised third-party payment provider. Where this applies, payment information will be handled in accordance with that provider's privacy and security arrangements.

 

How We Use Club Members' Information

We use club membership information for legitimate membership administration purposes, including:

• Creating and managing member accounts.

• Providing access to the appropriate membership tier and its associated benefits.

• Processing subscriptions, renewals, cancellations and membership enquiries.

• Communicating important information about memberships, services, changes or account administration.

• Providing customer support and resolving issues.

• Maintaining appropriate financial, accounting and membership records.

• Protecting member accounts, preventing misuse and maintaining the security of our services.

We will only process membership information where we have an appropriate lawful basis under applicable data protection legislation.

 

Confidentiality and Internal Use of Member Data

 

All club member information is treated as confidential and is intended for internal use only, unless we have clearly stated otherwise and the relevant use or disclosure has been appropriately authorised, or where disclosure is otherwise permitted or required by law.

This applies to members at all subscription levels and tiers, regardless of the price, benefits or duration of their membership.

Member information will only be accessible to authorised personnel and relevant service providers where access is necessary for membership administration, customer support, payment processing, technical maintenance, security or other legitimate operational purposes.

We will not sell club members' personal information to third parties or make private membership details publicly available for commercial purposes.

We will not disclose identifiable member information to other members, advertisers, commercial partners or unrelated third parties unless this has been clearly explained and appropriately authorised, or disclosure is otherwise permitted or required by law.

Where a particular membership feature involves sharing information with other members or third parties, we will explain this clearly before the member participates, where appropriate.

 

Data Security Across All Membership Tiers

 

We take the security and confidentiality of member information seriously. Appropriate technical and organisational measures will be used to help protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

Depending on the systems and services in use, these measures may include access controls, secure account management, restricted access to membership records, appropriate staff procedures and the use of reputable third-party service providers.

The same fundamental commitment to protecting personal information applies to every membership tier. A member's level of subscription does not reduce the care taken to protect their personal data.

Access to membership information will be limited to those who reasonably need it for their role or to provide the relevant service. Where external providers process member information on our behalf, appropriate contractual and security safeguards will be applied where required.

Although we take reasonable steps to protect personal information, no online system or method of electronic storage can be guaranteed to be completely secure.

 

Membership Payments and Renewals

 

Where memberships involve paid subscriptions, we or our relevant payment provider may process information necessary to administer payments, renewals, refunds and cancellations.

Payment processing may be handled by a third-party provider, which may have its own privacy policy and terms. Members should review the relevant provider's information where appropriate.

We will retain subscription and transaction records for as long as reasonably necessary to administer memberships and comply with applicable legal, accounting and regulatory requirements.

 

Membership Communications and Marketing

 

We may contact members about their accounts, subscription status, renewals, changes to membership benefits, service updates and other essential administrative matters.

Where we wish to send promotional material, newsletters or other direct marketing communications, we will comply with applicable data protection and electronic marketing laws.

Where consent is required, it will be obtained separately as appropriate. Members may withdraw marketing consent or unsubscribe from marketing communications at any time, without affecting essential communications relating to their membership.

 

Membership Cancellation and Data Retention

 

If a member cancels their subscription or their membership ends, we will retain their personal information only for as long as reasonably necessary for legitimate administrative purposes, resolving outstanding matters, maintaining required records and meeting our legal obligations.

Where information is no longer required, we will take appropriate steps to delete it or securely anonymise it, subject to any applicable retention requirements.

Members may contact us to ask about the personal information held in connection with their membership or to exercise their data protection rights, as explained elsewhere in this Privacy Policy.​​​

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