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Financial Inclusion Report for Improved Access for d/Deaf Community Published


A report by the Lending Standards Board (LSB) aims to drive financial inclusion for d/Deaf customers in the banking and credit industries.


The report by the primary financial self-regulatory body includes insights from leading community representatives and provides key insights and considerations for ensuring financial services firms understand d/Deaf cultures and how they can ensure accessibility for this vital community.

“We are delighted to release this report, which provides a much-needed spotlight on the challenges faced by the d/Deaf community when accessing banking and credit services,” said Emma Lovell, Chief Executive of the Lending Standards Board (pictured above).


“Putting accessibility at the heart of design and delivery helps ensure that every customer can have full and independent access to banking and credit, creating a more inclusive and accessible environment for all customers, including those with hearing loss.


“By using this report to consider how they currently treat d/Deaf customers and those with hearing loss, firms can continue to improve to deliver better outcomes for all."


The report was supported by Tom Pursglove MP, Minister of State for Disabled People, Health and Work.


“Financial services impact all areas of life. That’s why it is so important that we in the UK do all we can to have a fully inclusive financial services industry that works for everyone, regardless of access needs,” said Mr Pursglove.

“The report is an important step towards the shared goal of ensuring that all consumers can bank in a way which is accessible for them.”




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