SP Energy Networks (SPEN) has partnered with interpreting service, SignLive, to give customers the option to have their conversations translated into British Sign Language (BSL) for free.
The collaboration will ensure that customers who are hard of hearing or have speech impairments can connect with the SP Energy Networks customer service team for support via a qualified BSL interpreter.
Using a Video Relay Service (VRS), BSL users can make video calls via their tablet, smartphone, computer or laptop and a professional BSL interpreter will provide two-way translation to a member of the customer service team, with text option also available on the video call.
The SignLive service will remove barriers to communication for SP Energy Network’s customers, making services such as its Priority Services Register (PSR) more accessible than ever before.
The PSR offers a wide range of support for customers who have special communication needs, are over the age of 60, have children under the age of 5, have a chronic illness or mobility issues. This includes proactive engagement if there’s a known power outage in the local area and providing access to a dedicated welfare number during periods of storms.
As a distribution and transmission network operator SPEN keeps electricity flowing to over 6m customers across 3.5m homes and businesses throughout Central & Southern Scotland and Merseyside, Cheshire, North & Mid-Wales and North Shropshire.
The introduction of the SignLive service will ensure BSL users in those areas are able to access support they are entitled to with ease, something which is particularly crucial during the winter months.
“We’re so pleased to be working with SP Energy Networks and commend them for becoming more accessible to Deaf customers,” said Fiona Mackay, Chief Operating Officer at SignLive.
“This partnership will make communication simpler and easier for BSL users giving customers a way to get in touch at the tap of a button.”
For more information about SP Energy Networks and its SignLive services, visit www.spenergynetworks.co.uk